1. Acceptance of Terms
By accessing the Hampton Solutions website or engaging our professional services, you agree to be bound by these Terms and Conditions. These terms apply to all visitors, users, and clients. If you do not agree with any part of these terms, you must discontinue use of our site and services immediately.
2. Scope of Services
Hampton Solutions provides digital agency services, including but not limited to:
- Website Design & Development
- Logo & Brand Identity
- Search Engine Optimization (SEO)
- Mobile App Development
- Motion Graphics & Animation
- Digital & Content Marketing
- BPO & Virtual Assistant Services
Each project is governed by a specific Statement of Work (SOW) or Service Agreement that outlines the exact deliverables, timelines, and costs.
3. Intellectual Property Rights
- Client Ownership: Upon full and final payment, the client owns the final deliverables (e.g., custom logos, website code, and content).
- Agency Rights: Hampton Solutions retains the right to display the work in our professional portfolio and marketing materials unless a Non-Disclosure Agreement (NDA) is explicitly signed.
- Third-Party Assets: Any stock imagery, fonts, or third-party software used in your project are subject to their respective licenses. The client is responsible for maintaining these licenses post-handover.
4. Payment Terms
- Deposits: Most projects require a non-refundable commencement deposit (typically 50%) before work begins.
- Milestones: Large-scale projects may be billed in milestones as outlined in the Service Agreement.
- Late Payments: We reserve the right to suspend services or take down active websites if payments are overdue by more than 15 days.
- Refund Policy: Due to the custom nature of digital creative work, refunds are not provided once the design or development phase has been initiated.
5. Client Responsibilities
To maintain our high-velocity delivery schedule, clients must provide:
- Necessary brand assets, logins, and high-resolution imagery.
- Timely feedback on drafts (typically within 3-5 business days).
- Final approval of content before "Go-Live." Hampton Solutions is not liable for errors found after final client approval.
6. Revisions & Out-of-Scope Work
Our packages include a set number of revision rounds (as specified in your proposal). Requests that fall outside the original Statement of Work will be treated as "Out-of-Scope" and billed at our standard hourly rate.
7. Limitation of Liability
While we build high-performance digital engines, Hampton Solutions does not guarantee specific ranking positions, traffic numbers, or revenue increases, as these are subject to external market forces and search engine algorithm changes. We are not liable for any lost profits, data loss, or business interruptions caused by third-party hosting or software failures.
8. Confidentiality
Both parties agree to protect and keep confidential all non-public information, business strategies, and trade secrets shared during the project.
9. Termination
Either party may terminate the agreement with written notice if the other party breaches these terms. Upon termination, the client is responsible for paying for all work completed up to the date of notice.
10. Governing Law
These terms are governed by and construed in accordance with the laws of the jurisdiction in which Hampton Solutions is registered.
Questions?
If you have any questions regarding these terms, please reach out to our legal desk at support@hamptonsolutions.com.